Purpose and summary of job:

The role is about supporting the appropriate Manager to maintain a stable, happy and caring environment that

puts the health, safety and welfare of our young people first. To provide appropriate physical and emotional

support to young peoples in residence as part of a team of care staff within a residential environment.

The emphasis is upon effective management of a number of day and night care staff, which involves motivating, coaching,

managing performance via supervision/appraisal and appraising the quality of care your staff provide. This role is

critical in ensuring that standards set by legislation are exceeded. It also provides the opportunity to develop and

improve practice.

Important qualities of this role include an understanding of what ‘good care’ looks like, being an excellent role

model, conducting yourself in a professional manner and being able to relate to staff in a supportive and

motivational manner. It is important that you adhere to all policies and procedures


Main Duties and Responsibilities

N.B. Key Performance Indicators are shown in bold and must, as a minimum, be met in full to enable salary


Management of other staff

1. To ensure that all staff for whom you are responsible are putting policy into practice and are either

performing to expected standards or, that you are/have been actively addressing the issues effectively.

2. To ensure that all staff for whom you are responsible receive supervision and appraisal to the required

standard, at the correct time and which is properly recorded. This includes helping to identify young people

or team training needs.

3. To ensure that communication between senior management, other sources and your team, in all directions,

is as effective as possible. This will involve actively using a range of strategies. It is expected that you will

always communicate, in a professional manner, using the required level of confidentiality.

4. In the absence of the appropriate Manager, be responsible for the effective management of the team,

including effective rostering and deployment of staff, across the house/unit or school/college.


5. To attend work reliably and punctually and to follow a work pattern as required, which may include working

a shift pattern and Bank Holidays plus be prepared to work overtime if the need arises to maintain the

quality standard.

6. To attend all training as required and be prepared to achieve qualifications appropriate to the role at any

particular time as specified by the company.

7. Do everything possible to safeguard our young people from any form of abuse from staff, visitors or each

other and ensure staff follow the company policy/procedure.

8. To promote equality, acknowledging young people differences and uphold the rights and responsibilities of

our young people and staff and to challenge any discriminatory practice.

9. To be actively involved in the effective planning, preparation, supervision and review of all routines, social

and recreational activities, on and off site for young people and the waking day curriculum.

10. To build and maintain a professional positive manner with the young people and staff at the establishment

and any other company personnel you come into contact with.

11. When involved in direct care work, your input meets the standard required by legislation and as set out in

policies and procedures.

12. To take primary responsibility for a specific area of service development or a specific project.

13. To assist in ensuring correct procedures are followed by all staff to support the young people in their

domestic and personal situations, enabling them to do as much for themselves as they possibly can to

promote independence.

14. To monitor and maintain the young people’s environment ensuring these areas have the correct resources,

and the inventory is kept current.

15. To ensure the medical needs are met at all times. This will involve requesting, administering and auditing

prescribed medication as agreed in their plans and in accordance with Group policy and establishment


16. As a multi-disciplinary approach identify the social and emotional needs of the young people and ensure

that staff act in a way which promotes positive self-esteem.

17. Alongside other staff support the young people’s emotional well-being by helping to maintain their interests



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