Overview

Salary: £38000

Shift hours: Permanent

Deputy Head of Operations

38k Basic

On-going training and development

Perks at work

Overall Purpose of the Role

  • To assist with the development and leadership of your team within a Levy Restaurants venue. To inspire them to deliver exceptional service to our clients and guests through the Levy Difference
  • To facilitate day to day clients and operations, ensuring that we are meeting expectations and consistently ‘Winning One Customer at a Time’
  • To review performance and ensure delivery of departmental financial targets
  • To demonstrate full alignment to our Levy Restaurants vision and values by doing the right things and celebrating successes
  • Creating and living the Levy Difference in everything we do
  • To ensure day-to-day delivery of catering services as advised to standards set within the business
  • Act as Duty Manager on a rotational basis, as a key holder when required.
  • To ensure that you assist the Operations Manager and Sales team with customer satisfaction surveys and that appropriate action is taken as a result
  • To share customer satisfaction survey results with all stakeholders. To include plans to enhance current performance
  • To identify people who excel in customer relations as part of your team and ensure that we reward them by ‘be a compass star or Levy Legend’ nominations
  • Ensuring WOCAAT is at the heart of everything we do
  • To assist with the building, leading and management of an effective team with clear succession and development plans
  • To assist with the holding of regular people communications with your direct reports and in-direct teams to ensure that communication flow is two way and that evidence of action taken is documented
  • Actively participate in recruitment with the Staffing Team to ensure we have people who demonstrate the Levy Restaurants UK vision and values
  • To be an ambassador of Levy Restaurants by creating and living the Levy Difference with your team.
  • Ensure that all team members receive an induction, hygiene, health and safety and fire training to the Company standard
  • Demonstrate the ability to identify training needs and carry out on the job
  • To assist with the management of all costs associated with the department
  • To help ensure that your team understand all relevant areas of financial performance
  • To assist with the financial management of all event labour scheduling and work closely with HR/staffing team to effectively manage labour spends and foresting
  • Collate, compile and provide an analysis on any financial information as determined by the Operations Manager
  • Ensure secure financial control and cash handling procedures.
  • Assist the Operations Manager to provide operational insight which can help to grow sales and drive customer satisfaction in your department
  • To utilise internal experts when considering new innovations within your department

Who we are:

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.

 

Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.

 

As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.

 

Website https://levy.co.uk/

LinkedIn  Levy UK

Twitter @Levy_UK 

Instagram @Levy_UK_ Ireland

Facebook @Levy_UK  

 

Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world’s leading foodservice company. We specialise in providing food, vending and related services on our clients’ premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.

Compass Group UK+I

Reference: compass/TP/1314155/103008EXCEL

Location: London

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