Overview
The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales.
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Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
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Assist the Head of Customer Services and the Customer Services Manager with day-to-day business and customer requirements
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Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards
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Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate agree non-complex defects. This will involve occasional weekend/evening working.
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Provide cover for Customer Services Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.
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Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager or Head of Customer Services.
Redrow Homes South East
