Reference: RA0005729
Description: About Us and The Role

We have a Customer Service Assistant post available with Warwickshire Libraries – working at both Shipston-on-Stour and Stratford-upon-Avon libraries.

This role is the first point of contact for all customers. The post-holder will be an integral part of the team, ensuring a positive experiencefor customers of all ages. You will needto have the enthusiasm to deliver outreach and promotional work, including children’s activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages.

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

You will not always be supervised by a Senior Customer Services Assistant at Shipston-on-Stour Library – therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed, and customer needs are met, you will also need to partake in banking duties and locking up the building.

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Key Skills & Experience Required

4 GCSE passes, grade C or above or equivalent, to include English and Maths.
A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
Experience of working with members of the public in a customer service environment
Ability to share enthusiasm and knowledge of books and reading with customers of all ages
Ability and willingness to deliver promotional activities with customers of all ages
Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

Please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include Englishand Maths. Please list each qualification separately with the obtained grade.

Working Pattern – please note the two week alternating shift pattern

Both weeks: Shipston/ Stratford

Monday – Stratford 8:30-1
Tuesday – Shipston 9:30-5:30
Wednesday – Stratford 9:30-1
Thursday – Stratford 9:30-5
Friday – OFF
Saturday – Shipston 9:30-12:30

For the full Job Description and Person Specification please see below link

Customer Services Assistant

Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19%, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund’
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure, as appropriate for the role.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Kerry Turner by email:

Closing date: 29th of February

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, please note, CV’s should not be submitted unless asked to do so.
If you are unable to apply using the ‘Apply’ button please contact the Recruitment Centre onhrandpayroll@warwickshire.gov.ukincluding your contact details and any relevant screenshots.You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contacthrandpayroll@warwickshire.gov.ukand we will make every effort to meet your specific requirements.

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce.Therefore, we strongly encourage applications from members of underrepresented groups.WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. Seemore

Region: Countywide
Location: Countywide
Salary: *GBP*23,500.00- *GBP*23,893.00
pro rata per annum
Package: Part Time, Permanent
Contractual hours: 24.5
Basis: Part time

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