Job Title: Customer Service Planner

Customer Service Planner 

Circa  £21,833  with a formal pay progression structure

12 month Fixed Term Contract – Full time 37 hours

Shifts between Monday and Sunday, including bank holidays, 6:30am to 9pm

Based in Lincoln with the potential for some work from home after passing probation

Our Lincoln office offers free parking and good public transport links

Are you passionate about all things Customer Service?

We are looking for positive & confident individuals that have experience of providing great service to others.  

We are passionate about what we do and passionate about our teams. In 2019 Glassdoor rated us #1 in the best places to work, beating Google to the top spot. So, if you want to work for “An enjoyable, inspiring and rewarding company”, then read on.

We’ve advertised the role as Customer Service Planner (it’s really called In-Day Scheduler), because we want to attract people that want to provide a great service to both internal and external customers.  

“But I don’t have any experience in scheduling!”  

Well, not many candidates do! We have many current team members who joined us without experience in scheduling. We can teach you the scheduling skills, but you must bring the positivity and desire to learn. We provide a full 4-week training and mentoring package, to give you the right tools to deliver truly exceptional customer service, whilst supporting you as you learn and progress in the role. 

What does the role involve?

You would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets (Service, Serviceability, Quality and Risk) and systems are updated with work activities.

  • Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale

  • Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result

  • Escalating to relevant teams where high priority work cannot be deployed

  • Contacting both internal and external customers, to keep them informed and realign expectation

What does it take to be an In Day Scheduler?

To be successful in this role we are looking for the following top skills: 

  • Well organised with excellent administration skills.

  • Teamwork and willingness to help others 

  • Good communication skills at all levels with both internal & external customers

  • Ability to work within a team whilst owning your own workload 

  • Prioritisation and decision-making skills 

  • The drive and ambition to work for Anglian Water and provide World Class customer service

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. 

As a valued employee, you’ll be entitled to:

  • Personal private healthcare 

  • Virtual or telephone GP service for your household

  • Life and personal accident cover

  • 23 days annual leave

  • Competitive pension scheme - Anglian Water double-matches your contributions up to 6% 

  • Bonus scheme 

  • Flexible benefits to support your wellbeing and lifestyle. 

Closing date: 7th June 2023

Start date: 17th July 2023

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