Customer Accounts Advisor position at Trinity Estates

Location – Trinity Estates – Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working Hours – 09:00 – 17:15 Monday – Friday

Salary – Competitive        

TPG are a well-established and fast-growing Residential Property Management Group operating across the UK. TPG has grown significantly via acquisition and now acts as an umbrella company within the Odevo Group.

We recognise that talent (that’s you) may wish to stay close to home for the best work-life balance, and here at TPG there’s no need to compromise. With offices, developments and hubs located nationwide, you’ll enjoy the same amazing opportunities and benefits to work in an exciting role with brilliant people.

Are you an expert in customer service with experience in credit control looking for your next exciting role? Do you have experience, or an interest in Property? Then we have the role just for you! We are looking for a Customer Accounts Advisor to join our ever-expanding team!

The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.

What’s in it for you?

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.

You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

  • 24 days’ annual leave + Bank Holidays.
  • Perkbox (which offers a range of discounts for shopping and services).
  • EAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
  • Hybrid Working.
  • Flexible working opportunities.
  • Financial support towards personal development / training.
  • Real opportunities to grow and progress.
  • Recognition incentives.
  • Cycle to Work scheme.
  • Employee Referral Scheme and much more…….

What will your role look like?

  • Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
  • Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
  • Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
  • Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
  • Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
  • Arranging and monitoring payment plans for accounts in arrears directly with account holders.

Do you have these skills?

  • Credit control and customer service experience.
  • Knowledge, experience or an interest in the property management industry (service charge/rent)
  • Excellent communications skills essential – written and spoken.
  • Good IT experience/literacy (Word & Excel).
  • Resilient, tenacious & target driven, with excellent organisation skills.
  • Team player with good work ethics.

TPG are proud to be part of the Odevo Group.

Look us up on LinkedIn for more information or visit our website for a list of our current opportunities. If you just want to have a chat to find out more, give our recruitment team a call who are always happy to help and provide further details (020 7702 0701) please quote the Ref number below.

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.






Salary: Competitive

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