Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.

Role purpose

  • The Reporting & Governance Officer will assist the Director of Financial Crime & Money Laundering Reporting Officer in delivering our assurance, controls design, controls testing and improvement programme;
  • This will include maintaining project plans, analysing delivery Risks & Issues, training & competency frameworks and document libraries;


  • The Reporting & Governance Officer role sits within the Economic Crime team, which is part of the second line of defence. The team is responsible for developing Financial Crime policies and the control framework for the business, challenging activities and reports from the first line and monitoring and reporting on risks and metrics to the relevant committees, ensuring that the first line continues to operate within the risk appetite and tolerances that have been set.

Key accountabilities / Responsibilities

  • Maintain the 2nd Line Economic Crime project plan(s) for 2023 – 2025, identifying risks and issues to delivery;
  • Working with Department leads to create project schedules, and identify risks to delivery;
  • Creating and then maintaining controls design, assurance and testing schedules, tracking progress and engaging with stakeholders to provide updates;
  • Developing Communication plans for Policy, Regulatory and procedure updates;
  • Creating and Maintaining the resource, training & competency plans needed to deliver the Economic Crime plan;
  • Experience in documenting controls and internal processes, using end to end process flows, swim lanes and use cases;
  • Support the completion of key enterprise processes including policy management, risk appetite metrics, control effectiveness and risk framework developments


  • Experience in end-to-end project management / programme office
  • Excellent stakeholder management skills
  • Excellent communication (verbal and written) skills
  • Highly organised, able to deliver reliably to deadlines
  • Calm and resilient under pressure
  • Strong analytical skills and the ability to take initiative and deal with ambiguity
  • Pragmatic and good at working collaboratively with others

It would be great if you also have:

  • Knowledge of agile methodology and principles / Project Management certification
  • Experience in Business analysis / process mapping
  • Experience working in the Financial Services sector, however experience in an Economic Crime environment is not essential.


  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentivised refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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